Rental Agreement

Maya Party Rentals LLC
Effective Date: August 5, 2026
Version: 2.0

This Rental Agreement applies to all equipment and rental items rented from Maya Party Rentals LLC. The person or entity renting the items is referred to in this agreement as the “Customer.”
 

By signing an estimate, invoice, rental order, Square contract, credit card authorization, or other document that references this Rental Agreement, the Customer confirms that they have read, understood, and agreed to these terms.
 

1. Rental Period

Unless otherwise stated in the Customer’s estimate, invoice, or rental order, rental charges cover a period of up to 24 hours beginning at the scheduled pickup or delivery time.

All rental items must be returned by the return date and time shown on the applicable rental order, estimate, or invoice.

Rental items kept beyond the agreed return time may be charged for an additional rental period. Rental charges are not prorated based on the number of additional hours.

An extension is valid only when approved by Maya Party Rentals LLC in writing and may be subject to additional rental charges.

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2. Reservation and Payment

A reservation deposit equal to 20% of the total rental amount or $20, whichever is greater, is required to reserve rental items.

When the total rental amount is less than $20, full payment is required to reserve the items.

Unless otherwise stated in writing, the complete rental balance must be paid before the rental items are released to the Customer or delivered.

Rental items are not reserved until the required deposit or payment has been received.

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3. Cancellation Policy

Cancellations made at least 10 calendar days before the scheduled pickup or delivery date are eligible for a refund of amounts paid.

For cancellations made at least 5 calendar days but fewer than 10 calendar days before the scheduled pickup or delivery date, Maya Party Rentals LLC will deduct a cancellation fee equal to 20% of the rental amount or $20, whichever is greater.

If the total rental amount is less than $20, the cancellation fee may equal the total rental amount.

Cancellations made fewer than 5 calendar days before the scheduled pickup or delivery date will result in forfeiture of the reservation deposit.

Approved refunds will be returned using the original payment method when reasonably possible. Payment-processing fees or other nonrefundable third-party charges may be excluded from the refund when permitted by applicable law.
 

4. Accepted Payment Methods

Maya Party Rentals LLC accepts cash and approved electronic payment methods, including major credit cards.

Checks are not accepted unless specifically approved in writing.

When a credit-card surcharge applies, it will be clearly disclosed before payment and will not exceed the amount permitted by applicable law, card-network rules, and the payment processor. No surcharge will be charged on debit or prepaid card transactions when prohibited.

Do not retain the current website provision imposing a 10% card fee. Square’s surcharge feature currently permits a maximum surcharge of 3%.
 

5. Identification and Card Authorization

The Customer may be required to present a valid government-issued photo identification before rental items are released.

Maya Party Rentals LLC may record information from or retain a copy of the identification when reasonably necessary to confirm the Customer’s identity, prevent fraud, or document the rental transaction.

For customer-pickup rentals, the Customer may be required to complete and sign a separate Square Card on File and Authorization to Charge contract before the rental items are released.

The separate card authorization may permit Maya Party Rentals LLC to charge amounts arising from the rental transaction, including unpaid balances, approved additions, rental extensions, late-return fees, excessive cleaning, missing items or parts, loss, theft, damage to rental items, and property damage caused during pickup or return.
 

6. Inspection and Acceptance of Rental Items

The Customer is responsible for inspecting, or taking a reasonable opportunity to inspect, the rental items before taking possession.

For customer-pickup orders, visible damage, missing items, missing parts, or defects must be reported before the Customer leaves the pickup location.

For delivered orders, visible damage, missing items, missing parts, or defects must be reported immediately upon delivery and before the items are used.

Unless an issue is reported within the applicable time stated above, the Customer accepts that the rental items were received in satisfactory condition, except for a defect that could not reasonably have been discovered during an ordinary inspection.

Existing damage reported by the Customer must be acknowledged or documented by Maya Party Rentals LLC.
 

7. Loading, Transportation and Unloading

For customer-pickup rentals, the Customer is responsible for providing a vehicle or trailer that is appropriate for safely transporting the rental items.

The Customer is responsible for safely loading, securing, transporting, unloading, storing, reloading, and returning all rental items.

Any assistance provided by Maya Party Rentals LLC during loading or unloading is provided as a courtesy and does not transfer the Customer’s responsibility for selecting a suitable vehicle, properly securing the load, safely transporting the items, or preventing damage.

Maya Party Rentals LLC may refuse to release rental items when, in its reasonable judgment, the Customer’s vehicle, trailer, equipment, loading method, or securing method is unsafe or unsuitable.

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8. Proper Handling and Use

The Customer acknowledges that they have received, or had the opportunity to receive, instructions regarding the proper handling and use of the rental items and have had the opportunity to ask questions before taking possession.

Rental items must be used only for their intended purpose and in a safe and reasonable manner.

Unless an item was specifically designed for such use, the Customer must not:

• Stand, sit, jump, or climb on the item;

• Drag, throw, overload, alter, or modify the item;

• Use the item on unstable or unsuitable ground;

• Allow children or unauthorized persons to misuse the item; or

• Continue using an item that appears damaged, unstable, unsafe, or defective.

Damage resulting from improper handling, transportation, setup, use, dismantling, storage, or return is the Customer’s responsibility.

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9. Care, Custody and Responsibility

The Customer accepts responsibility for all rental items from the time they are picked up or delivered until they are returned to and inspected by Maya Party Rentals LLC.

The Customer is responsible for loss, theft, disappearance, misuse, breakage, excessive cleaning, missing parts, and damage beyond ordinary wear and tear while the rental items are in the Customer’s possession or control.

The Customer’s responsibility includes damage, loss, or misuse caused by the Customer’s:

• Family members;

• Guests or event attendees;

• Employees;

• Vendors;

• Contractors;

• Drivers or helpers; or

• Any other person permitted to possess, transport, handle, or use the rental items.

The Customer may not loan, rent, sublease, sell, pledge, transfer, abandon, or otherwise dispose of any rental item.

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10. Weather and Environmental Conditions

The Customer is responsible for protecting rental items from rain, water, moisture, wind, fire, extreme heat, mud, stains, theft, vandalism, animals, and unsafe environmental conditions.

Outdoor use does not relieve the Customer of responsibility for weather-related or environmental damage.

The Customer must discontinue use and safely secure the rental items when weather or site conditions become unsafe.

Maya Party Rentals LLC is not responsible for adverse weather, power outages, venue restrictions, acts of God, or other circumstances beyond its reasonable control.

Except as otherwise required by law or agreed in writing, refunds or rental adjustments will not be provided because of weather, power outages, venue restrictions, or other conditions outside the control of Maya Party Rentals LLC.

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11. Prohibited Materials and Excessive Cleaning

The use of the following materials on or near rental items is prohibited unless Maya Party Rentals LLC approves the use in writing:

• Silly string;

• Confetti;

• Glitter;

• Paint;

• Permanent markers;

• Adhesives;

• Tape that leaves residue;

• Foam;

• Wax;

• Open flames;

• Food or drinks likely to cause permanent staining; and

• Any material that could permanently stain, puncture, burn, scratch, discolor, or otherwise damage the rental items.

The Customer is responsible for reasonable cleaning charges when rental items are returned with excessive dirt, stains, food, drinks, tape, adhesives, wax, confetti, garbage, or other materials requiring additional cleaning.

Cleaning charges will be based on the item, condition, labor required, materials required, and whether the item can be restored to a rentable condition.

If an item cannot be safely or reasonably restored, the Customer may be charged the reasonable replacement cost.

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12. Return Requirements

All rental items must be returned:

• By the agreed return date and time;

• To the agreed return location;

• In the same quantity in which they were received;

• With all parts, accessories, bags, containers, and hardware; and

• In substantially the same condition in which they were received, ordinary wear and tear excepted.

Rental items must be properly folded, disassembled, stacked, packaged, or prepared for return when instructions have been provided.

Leaving items unattended at the pickup or return location without authorization does not constitute an accepted return.

The Customer remains responsible for the items until Maya Party Rentals LLC takes possession of them.

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13. Return Inspection

All rental items are subject to inspection upon return.

The inspection may be completed at the time of return or within a reasonable period afterward. A detailed inspection may occur after the Customer leaves, particularly when:

• Multiple items are returned together;

• Items are folded, stacked, boxed, wrapped, or bundled;

• Weather or lighting prevents an immediate inspection; or

• A functional or structural inspection requires additional time.

Returning the items without waiting for an inspection does not waive the Customer’s responsibility for damage, loss, missing items, missing parts, excessive cleaning, or other applicable charges discovered during inspection.

Maya Party Rentals LLC may document the condition of returned items using photographs, videos, inspection notes, repair estimates, receipts, invoices, replacement pricing, security-camera footage, or other reasonably available evidence.

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14. Damage, Repair and Replacement Charges

If a rental item is damaged but can be safely and reasonably repaired, the Customer agrees to pay the reasonable cost of:

• Parts;

• Materials;

• Labor;

• Service calls;

• Transportation;

• Inspection; and

• Other expenses reasonably necessary to restore the item.

If an item is lost, stolen, missing, destroyed, structurally damaged, unsafe to use, or cannot reasonably be repaired, the Customer agrees to pay its reasonable current replacement cost, including applicable sales tax, shipping, and necessary replacement parts.

Ordinary wear and tear does not include:

• Breakage;

• Cracks;

• Bending;

• Structural damage;

• Burns;

• Cuts or punctures;

• Permanent stains;

• Water or weather damage;

• Missing components;

• Damage caused by improper transportation;

• Damage caused by misuse; or

• Damage caused by failure to follow handling or operating instructions.

Maya Party Rentals LLC will not charge the Customer for ordinary wear and tear.

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15. Damage to Pickup or Return Location Property

The Customer is responsible for damage caused during arrival, departure, parking, pickup, loading, unloading, or return of rental items to property owned, leased, occupied, or controlled by Maya Party Rentals LLC.

This responsibility applies to damage caused by the Customer, the Customer’s vehicle or trailer, or any family member, guest, employee, vendor, contractor, driver, helper, or other person acting on the Customer’s behalf.

Covered property includes, but is not limited to:

• Mailboxes;

• Sprinkler heads and irrigation systems;

• Lawns and landscaping;

• Driveways and walkways;

• Curbs;

• Walls;

• Doors and garage doors;

• Gates and fences;

• Buildings and structures;

• Lighting and signs;

• Vehicles;

• Equipment; and

• Neighboring property damaged while entering, exiting, parking, loading, or unloading.

The Customer must immediately report any such damage to Maya Party Rentals LLC.

The Customer agrees to pay the reasonable documented cost of inspecting, repairing, restoring, or replacing the damaged property, including necessary parts, materials, labor, service-call charges, and applicable taxes.

Maya Party Rentals LLC may document property damage using photographs, videos, security-camera footage, witness statements, repair estimates, invoices, receipts, or other reasonably available evidence.

When permitted by the Customer’s signed Square card authorization, Maya Party Rentals LLC may charge the authorized payment method for the documented amount after providing notice as described in this agreement.

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16. Notice of Additional Charges

Before processing an additional post-rental charge, Maya Party Rentals LLC will send notice to the email address or telephone number provided by the Customer.

The notice will identify:

• The affected rental item or damaged property;

• The reason for the charge; and

• The amount to be charged.

Reasonably available supporting documentation, such as photographs, inspection notes, estimates, receipts, invoices, or replacement pricing, will be included or made available upon request.

When authorized by the Customer’s signed card authorization, Maya Party Rentals LLC may process the documented charge after sending the notice. A receipt will be provided after the charge is processed.

A customer’s disagreement with a valid documented charge, failure to respond to the notice, or request to remove the stored payment method does not eliminate the underlying payment obligation.

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17. Equipment Malfunction or Safety Concern

The Customer must immediately stop using any rental item that appears defective, unstable, damaged, or unsafe.

The Customer must notify Maya Party Rentals LLC as soon as reasonably possible and must not attempt to repair, modify, or continue using the item without authorization.

The Customer is responsible for additional damage or injury resulting from continued use after a defect or unsafe condition becomes apparent.

Maya Party Rentals LLC does not guarantee that any particular rental item will be suitable for a purpose that was not disclosed and approved before the rental.

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18. Assumption of Risk

The Customer acknowledges that transporting, setting up, dismantling, and using rental equipment may involve risks of injury or property damage.

The Customer agrees to follow all instructions, warnings, weight limits, occupancy limits, and safety requirements provided with the rental items.

To the extent permitted by applicable law, the Customer assumes responsibility for injuries or property damage resulting from the Customer’s improper transportation, setup, operation, handling, misuse, or failure to follow instructions.

Nothing in this agreement is intended to release Maya Party Rentals LLC from liability that cannot legally be waived.

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19. Indemnification

To the extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Maya Party Rentals LLC and its owners, employees, and representatives from third-party claims, damages, liabilities, and reasonable expenses arising from:

• The Customer’s possession, transportation, setup, use, storage, dismantling, or return of rental items;

• Improper or unauthorized use of rental items;

• A violation of this Rental Agreement; or

• Acts or omissions of the Customer or persons acting on the Customer’s behalf.

This obligation does not apply to the extent a claim is caused by the gross negligence or intentional misconduct of Maya Party Rentals LLC.

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20. Customer Default

The Customer will be considered in default if the Customer:

• Fails to make a required payment;

• Fails to return rental items when due;

• Provides false or misleading information;

• Misuses or improperly transfers rental items;

• Refuses to return rental items;

• Violates a material provision of this agreement; or

• Fails to pay a properly documented damage, loss, cleaning, late-return, or property-repair charge.

Upon default, Maya Party Rentals LLC may, to the extent permitted by law:

• Terminate the rental;

• Demand immediate return of the rental items;

• Recover possession of the rental items through lawful means;

• Demand payment of outstanding amounts;

• Charge an authorized payment method;

• Refer the account for collection;

• File a claim in court; or

• Exercise any other remedy permitted by law.

Court costs, collection expenses, and attorney fees will be recoverable only when authorized by the agreement and applicable Georgia law. Georgia law does not make litigation expenses automatically recoverable in every contract dispute.
 

21. Dispute Resolution and Governing Law

The Customer agrees to contact Maya Party Rentals LLC and make a good-faith effort to resolve concerns before initiating litigation or a payment dispute.

Nothing in this section prevents either party from exercising rights available under applicable law or card-network rules.

This agreement is governed by the laws of the State of Georgia.

Unless otherwise required by applicable law, any legal proceeding arising from this rental transaction must be brought in a court with jurisdiction in Forsyth County, Georgia.

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22. Electronic Records and Signatures

The Customer agrees that electronic initials, electronic signatures, Square contracts, emails, text messages, electronic invoices, and other electronic records may be used to document the rental transaction and the parties’ agreement.

An electronic signature or initial has the same intended effect as a handwritten signature or initial.

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23. Entire Agreement

The Customer’s rental order, estimate, invoice, signed Square contract, card authorization, written amendments, and this Rental Agreement collectively constitute the agreement between the Customer and Maya Party Rentals LLC.

If a specific written term in the Customer’s signed rental order or Square contract conflicts with a general term on this webpage, the specific signed term will control for that transaction.

Changes to this agreement must be made in writing and approved by Maya Party Rentals LLC.

If any provision is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

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24. Customer Acknowledgment

By signing a rental order, estimate, invoice, Square contract, credit card authorization, or other document referencing this Rental Agreement, the Customer confirms that:

• The Customer had an opportunity to read this Rental Agreement;

• The Customer understands and accepts these terms;

• The Customer had an opportunity to ask questions;

• The Customer agrees to inspect or take the opportunity to inspect the rental items;

• The Customer accepts responsibility for the rental items while in the Customer’s possession or control; and

• The Customer agrees to pay applicable amounts arising under the rental transaction.